Policies and Procedures
How to get started
If you are a new client, you may either complete a Free Pilates Intro Session. Visit our New Clients page for more information.
- If you are not feeling well or if you have any reason to believe why you shouldn’t be in contact with others, please stay at home.
- Clean your equipment before and after use.
- All surfaces that you come into contact with, including equipment and door handles, are cleaned regularly. Hand sanitizer is available in each studio room.
- Personal items are required to go in your cubbies.
- Register for classes using our online schedule. Please arrive on time to class or you may be asked not to attend that class. Inform your teacher of any physical or time restrictions.
- Please remember to cancel classes that you are unable to attend by calling the studio or using the online schedule. There are two types of cancellations:
- Early cancellation ends 4 hours prior to class. Early cancellations will receive no penalty for canceling.
- Late cancellation starts 4 hours prior to class. Unlimited packages will be charged a $20 late cancellation fee. All other packages will lose the late cancelled class within the 4 hour late cancellation time frame.
- No-shows are classes you do not cancel prior to 30 minutes before class and do not attend. Our no-show policy will be strictly enforced for in-person classes. A no-show will result in your loss of that class and a $20 no-show fee.
- Class will not be cancelled if there is a client registered. Classes with no registrations 4 hours before class will be cancelled. (The 5:15 and 6:15AM classes must have at least 1 registration by 10 PM the previous evening)
Packages & Purchases
Class packages can be purchased on our online store. All packages have expiration dates and sessions must be used before that date. Expiration dates for packages start after the first attended class. Please do not request extensions. Packages are not refundable and are only transferable to immediate family members.
- Please turn phones off or to silent during class and step outside for phone calls.
- By registering or attending classes, appointments, or events at Pilates Tempe, your photograph or video may be taken. Pilates Tempe retains the rights to use this media for, but not limited to, advertising, promotional material, and educational materials in any medium in any manner. You wave your right to any compensation or royalties that may arise from the use of your image or video.